12/06/2008 00:00

Atlantis server to be replaced

On Tuesday 10th June we experienced an outage on the Atlantis server which we believe was hardware related. After a thorough checking of all logs we could find no indication that the problem was software related. This type of outage resulted in the server having to be restarted manually by engineers in the data centre and the total downtime was around 1 hour. This is totally unacceptable to us.

 

As the problem could have been caused by any one of several pieces of hardware we have decided to replace the entire server with a brand new model rather than replace the hardware piece by piece until the problem is located. Although the existing Atlantis server is only 15 months old and could normally be expected to last for 2 to 3 years without major problems we feel that a complete replacement is the most prudent course of action.

 

At this moment in time the swap-over of the old Atlantis Server with the new Atlantis server is tentatively scheduled to begin between 10pm and midnight this coming Sunday.  The server name will remain unchanged, as will the server dns addresses and the dedicated ip addresses of websites which have Full SSL Certificates installed. We have our server administrators running tests to see if the main ip address of the server can be transferred from the old to the new and will update you on that by editing this announcement.

 

The old Atlantis server had 2 Dual Core CPUs whilst the new server will have 2 Quad Core CPUs, doubling the CPU Resource on the server. We know from our Stargate server, which has the same hardware, that this will result in faster load times on the new Atlantis server.

 

We apologise for the recent problems experienced by customers with sites on our Atlantis server and hope that its replacement will bring about a full return to the reliability you have come to expect from us.

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